We reserve the right to refuse service and/or access to its servers and/or services to anyone.
We do not allow any of the following content to be stored on its servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
Excessive download content or non-linked content.
Refusal of service based on content matching either of these two criteria is entirely at the discretion of K2host.co.uk.
We reserve the right to move your data to a different server with no previous notice.

We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support team.
NOTE: if your broadband connection is unavailable then you should use either your previous connection via your ISP. Should you fail to find a resolution to our problem in our FAQ's or Knowledge Base then you will find our support contact details within our "contact us page".

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the "k2network status page".

High bandwidth usage: We offer an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, We may find a customer to be using server resources to such an extent that he/she may jeopardize service performance and resources for other customers. In such instances, at K2host.co.uk's discretion, we reserve the right to impose the High Resource User Policy for the consideration of all customers.

Resources are defined as bandwidth, processor utilization or disk space.
We may implement the following policy to its sole discretion:

When the resources utilised by a customer in using a service are abnormally high, We reserve the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services.
Customers may be offered an option whereby K2host.co.uk continues supplying the service under a reduced usage criteria specified by K2host.co.uk. Failure to comply with such measures may result in your service being terminated.

In situations where the card number on file is declined we will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, we reserve the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

You are required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All payment is in UK sterling. All prices displayed are shown excluding UK VAT.

Please note that whilst your email is primarily used for billing purposes, we reserve the right to email you information about enhancements to our systems and product offerings.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that we may use for the purposes of delivering specific services to you (e.g. customer support).

In order to streamline our accounting procedures and keep costs down we currently run a limited number of payment options.
Credit / Debit Cards / PayPal: accept MasterCard, Visa, Visa electron, Switch/Maestro and Solo.
Cheque Payment: This option is only available to business customers who pay annually for their account.
A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line.
We cannot guarantee that a service will be provided until after any received cheques have been cleared.

We reserve the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes K2host.co.uk's terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to K2host.co.uk. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. In addition some accounts incur set-up fees, these charges are also non-refundable.

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserve its right to defend such chargebacks and recover the original monies from the card issuer.

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We do not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, K2host.co.uk cannot guarantee to be able to replace lost data. we disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by K2host.co.uk and its employees. We reserve the right to revise its policies at any time.

This policy is subject to change, so please check regularly for updates. This policy is in addition to
K2host.co.uk's Terms and Conditions.

1.1) K2host.co.uk's reserves the right to suspend or cancel a customer's access to any or all services provided by K2host.co.uk's, where K2host.co.uk's decides that the account has been inappropriately used. K2host.co.uk's reserves the right to refuse service and/or access to its servers to anyone.

1.2) K2host.co.uk's offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. K2host.co.uk's offers a streaming media service for this type of content.

1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed.

1.4) K2host.co.uk's will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.

1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from a K2host.co.uk's - hosted domain.

1.4.3) Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for K2host.co.uk's to prove that you do not.

1.4.4) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of K2host.co.uk's.

1.4.5) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space. Please see the 'High Resource Use Policy' in the General Terms and Conditions.

1.4.6) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

2.1) If K2host.co.uk's identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

2.2) Common issues that cause problems are:

2.2.1) Where a mailbox receives large volumes of undeliverable email.

2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

2.3) You may not use K2host.co.uk's email services for any of the following:

2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:

2.4.1) Where we identify a server that has an open mail relay.

2.4.2) Where a significant volume of mail is sent from a domain in a defined timescale.

2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a K2host.co.uk's hosted domain.

2.5) To prevent K2host.co.uk's' IP Addresses being blocked by IP Address blocking, a domain held on K2host.co.uk's servers may be disabled:

2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating rom or unsolicited email being sent to promote sites being hosted on a K2host.co.uk's server.

3.1) All dedicated server customers are responsible for the activities and security of their server. Servers will be disconnected from the network in the following scenarios:

3.1.1) Any server that attempts network scans or other possible hacking activities.

3.1.2) K2host.co.uk's believe a server has been compromised.

3.1.3) Where there is a sudden increase in a server's use of network capacity, which impacts other servers on the same network.

K2host.co.uk's operate an "Acceptable Usage" policy which allows us to maintain a fast and stable platform for all our customers.

The "unlimited data transfer, high speed connection" dedicated server promotion will provide customers with "always on" unlimited bandwidth with our high-speed connection (up to 10 Mbps), but because we have a responsibility to provide bandwidth for all K2host.co.uk's customers, we ask those who partake in this promotion to do so under the terms of our fair use policy.

In instances where we can demonstrate a customers' usage of bandwidth to be excessive over an extended period of time, or where it is impacting on other customer services - K2host.co.uk's will the contact the customer to discuss possible routes to modifying usage so that dedicated server accounts don't adversely affect the stability of the K2host.co.uk's platform.

In cases where an account is frequently impacting the K2host.co.uk's service (or that of other customers) a data transfer limit may be imposed, or a reduction in bandwidth speed may be applied at our discretion.

In extreme circumstances, K2host.co.uk's reserves the right to suspend or terminate "unlimited, high speed" dedicated server accounts that fail to comply with the acceptable usage policy.

5.1) K2host.co.uk's have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

5.2) K2host.co.uk's will suspend access to an account which:

5.2.1) Contains invalid or fraudulent details.

5.2.2) Initiates a payment card chargeback.

5.3) If K2host.co.uk's disable a site or server, we will:

5.3.1) Send an automated mail to the account administrator, informing them of the suspension - please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.

5.3.2) Provide follow up correspondence during office hours from our Misuse Department, detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.

5.3.3) Work with you to suggest a resolution to the issue at hand and arrange for the restoration of services in the shortest timescale possible once an agreement has been reached.

5.3.4) Not re-enable any domain or server that has a history of similar misuse.

5.3.5) Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.

5.4) For less serious cases, such as email problems, the Misuse department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.

5.5) If an action is taken against a site or server, you should communicate directly with the Misuse Investigations Department within office hours. Outside of office hours our Customer Support Department will be able to discuss the matter and assist in the resolution of the majority of investigations.

5.6) Restoration of any and all services suspended during a Misuse Investigation will be considered on a case-by-case basis.

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have put a policy in place to protect your personal information. Below is a summary of our policy.

By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

What personal information do we collect?

When making a purchase with us, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information. When you become a K2host.co.uk customer you automatically subscribe to the electronic newsletter and special offer promotions.

Protecting your privacy

We will take appropriate steps to protect your privacy.
Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take all reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage.
Credit card numbers are used only for payment processing and are not retained for marketing purposes.
On occasion, we may need to provide your name and delivery address to third parties that K2host.co.uk may use for the purposes of delivering specific services to you (e.g., customer support.). We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.

K2host.co.uk may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Use of cookies

K2host.co.uk uses cookies for various reasons, for example, cookies enable us to track information during the domain name registration and package sign-up process. These cookies do not track individual information. Cookies from K2host.co.uk can only be read by K2host.co.uk. If you choose to disable cookies in your browser, you will not be able to carry out a transaction with K2host.co.uk.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

• the Internet domain (e.g. www.company.co.uk) and IP address from which you access the web site.
• the type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you use.
• the date and time of your visit.
• the pages you visit.
• the address of the web site from which you linked to us (if applicable).

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

Data storage in the U.K.

Any information that K2host.co.uk needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.

How can you update the personal information you have provided to us?

You can help K2host.co.uk maintain the accuracy of your information by notifying K2host.co.uk of any changes to your address, title, phone number or e-mail address.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Information Disclosure Policy :

Please note: by signing up for any of our services you agree to be bound by all K2host.co.uk terms and conditions.